Here at Listowel Ford, we know that having a safe and reliable vehicle is essential to you and your family. We are committed to ensuring that you have a safe vehicle to drive – whether your vehicle requires some maintenance, or you are looking for something new altogether!
We are pleased to announce that our dealership has officially been opened back up to the public. However, while we are back in business, it is not business-as-usual and we are doing things a little differently. Listowel Ford is strictly abiding by provincial guidelines for the safe reopening of our dealership and will continue to act on the advice of the provincial government and public health. We know your vehicle is essential, and we are here to help you keep moving forward.
If you are in the market for a new vehicle and considering our dealership, we strongly advise that you first use our wide array of online tools to do everything from Appraising Your Trade to Applying for Financing, or submitting an inquiry to our Sales team who are committed to responding to all online and telephone inquiries! Learn more about the benefits of shopping online with Listowel Ford here.
Listowel Ford’s Sales Department is open Monday-Thursday 9:00-7:00, Friday 9:00-5:00, and Saturday 9:00-3:00. Our Service Department is open Monday-Friday, 8:00-5:00. While we can accommodate walk-in traffic under the new regulations, we would prefer our customers book ahead of time. Parts Curbside Pickup remains available from 8:00 am through 5:00 pm, and we will begin to accept limited walk-in traffic. Appointments will be prioritized for emergency, commercial, and delivery drivers in order to ensure Health Care Professionals and Emergency Responders, and Essential Service Workers have safe and reliable transportation. Please call us at (519) 291-3520 for more information.
Visiting our store for your Sales or Service Appointment is going to be a little bit different moving forward, and subject to change regularly. Out of an abundance of caution, Listowel Ford will be taking the following additional steps to reduce the potential spread and impact of COVID-19 on our customers and staff, including, but not limited to:
✔ The number of staff and customers in our store at any given time will be strictly limited to ensure we can adhere to physical distancing recommendations.
✔ Appointments are preferred when you visit our service department. This allows us to stagger appointments to avoid line ups, sanitize high-touch areas regularly, and minimize the number of people at our location at any given time.
✔ Employees have been advised not to report to work if they are experiencing any known symptoms of COVID-19, including fever, tiredness, shortness of breath/difficulty breathing, dry cough, and/or sore throat. We also ask that customers refrain from booking an appointment if they are exhibiting any of the aforementioned symptoms, in order to ensure the safety of fellow customers and our employees. Customers booking a Sales or Service Appointment will be advised not to visit the dealership if they are exhibiting any symptoms associated with COVID-19.
✔ If you have a service appointment, but would prefer not to leave your home, Listowel Ford is pleased to offer a complimentary Valet and Vehicle Sanitation Service. Our Valet Driver will pick up your vehicle directly from your home, wearing full PPE, and sanitize 14 critical high touch points in your vehicle both upon pickup, and at delivery, to ensure your safety and the safety of our staff. Our shuttle service remains canceled indefinitely due to the fact our drivers and fellow customers cannot be an adequate physical distance from one another while in our shuttle vehicles.
✔ The number of employees within our sales, service, and office areas will be limited to ensure we can maintain a 2-meter distance between employees at all times.
✔ We have deployed hand sanitizer throughout the store and have multiple handwash stations available for both employees and customers.
✔ All Automotive Service Technicians are to wear latex gloves while working on, and in, customer vehicles. Staff will also be sanitizing your key, as well as your interior and exterior door handle, vehicle’s push-start, touchscreen, steering wheel, shift knobs, e-brake lever, and other critical high-touch touch points in order to reduce the chances for transmission.
✔ The store is cleaned continuously through the day. Washrooms, break areas, high touch point areas such as light switches, door handles, banisters, tables, telephones, computer accessories, etc., will be cleaned regularly throughout the day. Each employee has access to the materials needed to sanitize their work stations regularly throughout the day and are committed to doing so regularly.
✔ We have applied accepted physical distancing measures to avoid any direct contact between individuals (handshakes, hugs, etc.) and the required 2-meter distances will be enforced in customer areas with markings and/or Plexiglas.
✔ Customers will not be permitted to enter the store without a valid sales or service appointment. To book an appointment with one of our Sales Specialists, please call (519) 291-3520. You can also view our New and Used inventory online and use our online tools to complete your vehicle purchase process online. To book your service appointment, please call (519) 291-2080. You can also Book Your Contactless Service Appointment online.
✔ When you arrive for your Service Appointment, please park your vehicle in our lot and proceed to our Service Entrance. There is a lock box available outside the door which you can place your keys in, or visit the table inside our entrance to drop off your keys.
✔ All vehicles in for a service appointment will be sanitized upon arrival, and prior to pick up, by staff wearing PPE. The key, as well as interior and exterior door handle, vehicle’s push-start, touchscreen, steering wheel, shift knobs, e-brake lever, and other critical high-touch touch points immediately in order to protect our staff and fellow customers.
✔ If you require an auto part, please call our Parts Department at (519) 291-1720 anytime Monday through Friday between the hours of 8:00 AM and 5:00 PM and we would be happy to assist you in obtaining the required Parts in a timely fashion. All Parts pickups must be paid over the phone prior to pick up. We are pleased to offer Contactless Curbside Pickup to both individual customers and wholesale vendors. Speak with our Parts Specialists for more information.
✔ We will maintain a record of all customers and staff in the store at any given time in order to support provincial contact tracing guidelines. If you are visiting for a Test Drive Appointment, we are required to take a photograph of your drivers’ license to keep on record. You will also be required to complete a check in form.
✔ We ask that all customers with a Sales or Service appointment either wash your hands or apply sanitizer before entering our store. This will also be required after test driving a vehicle.
✔ At this time, we regret to inform you that Sales Specialists will be unable to join customers on test drives in order to ensure we maintain a safe physical distance.
✔ All test-drive vehicle will be sanitized after every customer visit. The key, as well as interior and exterior door handle, vehicle’s push-start, touchscreen, steering wheel, shift knobs, e-brake lever, and other critical high-touch touchpoints immediately in order to protect our staff and fellow customers. We will be keeping digital records of vehicle disinfection.
✔ Should you purchase a vehicle at Listowel Ford, we have a process in place to maintain physical distancing recommendations when you sign your contract and complete any other applicable paperwork. All surfaces will be disinfected regularly, and we will be asking that our customers and staff observe proper hand-washing protocols immediately upon completion of signing.
✔ All employees involved in the evaluation of a trade appraisal will wear PPE (gloves and face mask) throughout the process and observe proper handwashing protocols immediately following the trade evaluation. Trade-in vehicles will be left idle and locked for 48 hours prior to being disinfected, cleaned, and detailed, prior to going on the lot for sale.
✔ Upon delivery, your new vehicle will be fully sanitized, including the steering wheel, gearshift, touchscreen, seat belt buckles, accessories, door and trunk handles, before we provide you with the keys to your new vehicle (which will also be disinfected). During the delivery process, your Sales Specialist will be sure to maintain a 2-meter distance from you. Unfortunately, at this time, we will not be able to physically enter the vehicle and review technical and other features with you, however, our staff are happy to provide a full demonstration of the vehicle’s features virtually (IE. Online video, FaceTime, etc.).
✔ PPE (masks and gloves) are available for all staff and customers who would like to wear them and will be a requirement of staff for specific tasks, IE. Appraisals, disinfecting vehicles, etc.). Sales Representatives will gladly wear PPE during their interactions with customers if so desired by either party.
If you are feeling ill, please stay home. Please do not hesitate to contact us at (519) 291-3520 for more information as to what we are doing to support our staff and customers and ensure their health and safety is the first priority. Listowel Ford is here to help during this difficult time and will take every step necessary to ensure the safety of our staff, our customers, and their vehicles.
We appreciate your cooperation with the above procedures. We are committed to upholding these processes and doing everything we can to ensure the safety and good health of our employees and customers. We know having a safe and reliable vehicle is essential for you and your family, and our Sales and Service Departments are here for you. Please note, the situation is fluid and changing every day, and we appreciate your patience and understanding as we adapt to rapidly changing circumstances.
Here are some basic hygiene measures as recommended by the WHO (World Health Organization) to keep you and your loved ones safe during the Coronavirus Pandemic:
✔ Wash your hands regularly with antibacterial soap and water, not just after using the washroom. If you do not have access to soap and a sink, use alcohol-based hand rub and rub it into your hands well (it is recommended you rub it in for 30-60 seconds – far longer than we thought!)
✔ Wash your hands before you eat, or at the bare minimum, use an alcohol-based rub.
✔ Clean off your cell phone several times per day.
✔ Maintain social distancing and stay 1-2 meters (3-6 feet) away from others, particularly those who are coughing or sneezing.
✔ Avoid touching your eyes, nose, and mouth.
✔ Practice good respiratory hygiene.
✔ Get into the habit of coughing and sneezing into your elbow as opposed to your hands.
✔ If you have a cough, fever, or difficulty breathing, seek medical attention early. If you think you have Coronavirus, call Telehealth at 1 (866) 797-0000.
NOTE: The above does not constitute medical advice, but is based on WHO recommendations.